Return Policy
You have 30 days from the date of purchase to request a return. After this period, we can no longer offer a return or exchange.
Return Conditions
A return is only accepted if the product:
- has not been used
- is in the same condition as it was delivered
- is shipped in its original packaging
- is accompanied by a receipt or proof of purchase
Returns due to a change of mind are only possible if the product shows damage caused during transport. Outside of this case, please consider your purchase carefully before ordering.
Products excluded from returns
First Communion robes are non-refundable in the event of an incorrect size: the responsibility for choosing the size lies with the person placing the order. We recommend that you always consult the size chart on the product page before purchasing.
How the refund works
- Once we have received the product back, we will inspect it to verify its condition
- The refund will be credited to the original payment method within 7 days of receipt of the product.
Late or missing refunds
If you have not yet received your refund:
- Check your bank account
- Contact your credit card company — the official posting of the refund may take a few days
- Contact your bank
- If the problem persists, write to us at luxdei.info@gmail.com
Exchanges
Exchanges are only provided in the event of a defective or damaged item upon receipt. To initiate this:
- write to luxdei.info@gmail.com
- ship the product to: LUX DEI ARTICOLI RELIGIOSI, Corso Umberto I, 191 - 89852 Mileto (VV), Italy
Return shipping costs
- Paid by the customer, non-refundable
- If the refund is approved, the original order's shipping costs will be deducted from the refunded amount
- We recommend a trackable or insured shipping service: Lux Dei does not guarantee receipt of the return without tracking and assumes no responsibility in the event of loss of the goods.
Frequently asked questions
Can I return wax, incense, hosts, or altar wine once opened? No, liturgical consumable products are only accepted for return if intact and unused, for obvious health, hygiene, and liturgical reasons.
I received a product different from the one I ordered: is this a return or an error to be reported? Contact us directly before proceeding with a standard return: a shipping error is handled as a priority and at no cost to you.