Delivery times
- 48 hours for national shipments
- 72 hours within the EU
Shipping costs
- Free shipping on orders over €89
- For orders under €89, the shipping fee is automatically calculated at checkout based on weight and destination
Delivery hours
Deliveries take place during office hours, from Monday to Friday (excluding holidays):
- 9:00 AM – 1:00 PM
- 2:00 PM – 6:30 PM
For special requirements (e.g., delivery at specific times or to locations with restricted access such as convents or parishes), please contact us before completing your order.
Insured goods
All shipments are insured. In the event of theft or loss during transport, Lux Dei will handle the relationship with the insurance company directly and will:
- reship an identical product, or
- if unavailable, a product with equivalent or superior features
What to do upon receipt of goods
At the time of delivery, always verify that:
- the number of packages matches what is indicated on the accompanying document
- each package is intact, with no signs of tampering
- the packaging is not damaged, wet, or altered
If you notice any anomalies, contest them immediately with the courier, including by refusing the goods or signing with a reservation of inspection on the waybill, and notify us promptly, providing your order details. Late claims make it more difficult to activate insurance coverage.
Carrier appointed by the customer
If the transport is entrusted to a carrier chosen directly by the customer, Lux Dei is not responsible for any losses or damages from the moment the goods are handed over to the carrier at our warehouses.
Packaging for returns or service requests
For service requests, please keep the original packaging if possible. If unavailable, prepare equivalent packaging: double-walled rigid cardboard on the outside and adequate padding inside. Inadequate packaging may cause damage during transport that is not covered by insurance.
Related FAQs
Do you ship outside of Italy? Our standard service covers Italian territory, the EU, and non-EU countries. For international shipments, it is always recommended to contact support for more information on times and costs.
Can I pick up in the showroom instead of having the order shipped? Please contact us before purchasing to check the availability of in-store pickup in Mileto (VV) or Lamezia Terme (CZ).